.ws-pre {
    white-space: pre;
}
.ws-nor {
    white-space: normal !important;
}

.pd-10 {
    padding: 10px !important;
}

.ticket-container{
    width: 100%;
    min-height: 100px;
    display: flex;
    flex-direction: column;
    justify-content: flex-start;
    align-items: flex-start;


    background-color: white;
    border-radius: 8px;
    -webkit-box-shadow: 0px 0px 21px 8px rgba(0,0,0,0.14); 
    box-shadow: 0px 0px 21px 8px rgba(0,0,0,0.14);
}

.ticket-subject-ct{
    width: 100%;
    min-height: 4.2rem;
    display: flex;
    justify-content: space-between;
    align-items: center;

    background-color: #f8f9fc;

    padding: 1rem 20px;

    border-bottom: 1px solid rgb(221,221,221);
    border-top-left-radius: 8px;
    border-top-right-radius: 8px;
}

.dark-mode .ticket-subject-ct{
    background-color: #4a5057;
    border-bottom: 1px solid #6a7077;
}

.ticket-subject{
    color: #4e73df;
    font-weight: bold;
    font-size: 1.2rem;
}

.dark-mode .ticket-subject{
    color: #448fff;
}

.ticket-label-ct{
    display: flex;
    justify-content: flex-start;
}

.status-btn{
    font-size: 1rem;
    padding: 6px 12px;
    color: white;
    border: 0px solid white !important;
}

.status-btn:hover{
    color: white !important;
}

.status-badge {
    display: inline-block;
    box-sizing: border-box;
    padding: 0.35em 0.65em;
    font-size: .8em !important;
    font-weight: 700;
    line-height: 1;
    color: #fff !important;
    text-align: center;
    white-space: nowrap;
    vertical-align: baseline;
    border-radius: 0.25rem;

    margin-right: 10px;
}

.ticket-content-ct{
    width: 100%;
    padding: 20px;
    padding-top: 0px;
}

.dark-mode .ticket-content-ct{
    background-color: #343a40;
}

.ticket-content{
    margin-top: 1.5rem;
    padding-left: 4px;
    overflow-x: auto;
}

.ticket-reply-ct{
    border-radius: 8px;
    border: 1px solid rgb(221, 221, 221);

    -webkit-box-shadow: 0px 0px 13px 8px rgba(0,0,0,0.1);
    box-shadow: 0px 4px 13px 8px rgba(0,0,0,0.1);

    margin-top: 1.5rem;
    margin-bottom: 1.5rem;

}

.dark-mode .ticket-reply-ct{
    border: 1px solid #6a7077;
}


.ticket-replies-title{
    width: 100%;
    min-height: 4.2rem;
    display: flex;
    justify-content: space-between;
    align-items: center;

    background-color: #f8f9fc;

    padding: 0.8rem 20px;

    border-top-left-radius: 8px;
    border-top-right-radius: 8px;
}

.dark-mode .ticket-replies-title{
    background-color: #4a5057;
}

.direct-to-add-reply-btn{
    text-align: right;
    color: #224abe;    
    cursor: pointer;
}

.dark-mode .direct-to-add-reply-btn{
    color: #5d87ff;
}

.ticket-replies{
    width: 100%;
    display: flex;
    flex-direction: column;
    justify-content: flex-start;
    align-items: center;

    padding: 0.8rem 20px;
    padding-top: 0px;
}

.ticket-reply{
    width: 100%;
    border-radius: 8px;
    border: 1px solid rgb(221, 221, 221);

    margin-top: 1rem;
}

.ticket-reply-title{
    display: flex;
    justify-content: space-between;

    font-size: 1rem;
    cursor: pointer;
    padding: 8px 10px;

    background-color: #f5f5f5;

    border-top-left-radius: 8px;
    border-top-right-radius: 8px;
    border-bottom: 1px solid rgb(221,221,221);
}

.dark-mode .ticket-reply-title{
    background-color: #5c6166;
}

.collapse-arrow{
    color: rgb(119, 119, 119);
    font-size: 1.3rem;
}

.dark-mode .collapse-arrow{
    color: #CFCFCF;
}

.ticket-reply-title:hover .collapse-arrow{
    color: black !important;
}

.dark-mode .ticket-reply-title:hover .collapse-arrow{
    color: white !important;
}

.dark-mode .collapse-arrow:hover{
    color: white !important;
}


.ticket-reply-content{
    padding: 10px 10px;

    border-bottom-left-radius: 8px;
    border-bottom-right-radius: 8px;
}

.ticket-reply-open{
    overflow-x: auto;
}

.ticket-reply-closed{
    text-overflow: ellipsis;

    overflow: hidden;
    white-space: nowrap;
}

.ticket-reply-input-ct{
    margin-top: 2rem;
    margin-bottom: 2rem;
    background-color: white;

    border-radius: 8px;

    -webkit-box-shadow: 0px 0px 13px 8px rgba(0,0,0,0.1);
    box-shadow: 0px 0px 13px 8px rgba(0,0,0,0.1);
}

.ticket-reply-input-area{
    padding: 0.8rem 20px;
    border-bottom-left-radius: 8px;
    border-bottom-right-radius: 8px;
}

.dark-mode .ticket-reply-input-area{
    background-color: #343a40;
}

.ticket-details-ct{
    width: 100%;
    background-color: white;

    -webkit-box-shadow: 0px 0px 13px 8px rgba(0,0,0,0.1);
    box-shadow: 0px 0px 13px 8px rgba(0,0,0,0.1);
    border-radius: 8px;
}

.dark-mode .ticket-details-ct{
    background-color: #343a40;
}

.ticket-details{
    padding: 20px;
    padding-left: 15px;
}

.subtitle{
    font-weight: bolder;
    color: #858796;
}

.subtext{
    color: #858796;
    width: 30%;
    float: left;
}

.dark-mode .subtitle, .dark-mode .subtext{
    color: #ededed;
}

.clickable-icon{
    cursor: pointer;
    color: #4e73df !important;
    margin-top: 4px;
}

.dark-mode .clickable-icon{
    color: #448fff !important;
}


.custom-link{
    cursor: pointer;
    color: #4e73df;
}

.ticket-log-ct{
    min-height: 2rem;
    border-radius: 8px;
    padding: 10px 15px;
    margin-top: 1rem;

    display: flex;
    align-items: center;

    color: #084298;
    background-color: #cfe2ff;

    border: 1px solid #b6d4fe;

}

.ticket-content-header{
    width: 100%;
    height: 3.5rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.btn-list{
    display: flex;
    justify-content: flex-start;
    align-items: center;
}

.ticket-details-btn{
    display: flex;
    align-items: baseline;
    cursor: pointer;
    color: #0037D7;
}

.content-collapse-btn{
    cursor: pointer;
    width: 10%;
    text-align: right;
    height: 2rem;
    display: flex;
    align-items: center;
    justify-content: flex-end;
}
.content-collapse-btn:hover i{
    color: black;
}
.dark-mode .content-collapse-btn:hover i{
    color: white;
}
.ml-10{
    margin-left: 10px;
}

.dates-custom{
    height: 33px;
    font-size: 14px;
}

.dates::placeholder{
    color: #495057 !important;
}

.custom-placeholder::placeholder{
    color: #495057 !important;
}

.dark-mode .custom-placeholder::placeholder{
    color: #fff !important;
}

.dark-mode .dates::placeholder{
    color: white !important;
}

.paginateBtnCustom{
    background-color: transparent;
    border-width: 0px;
    border-color: white;
    outline: none;
    border-radius: 4px;
    color: black;
    font-size: 1.15rem;
    box-shadow: none;
}

.dark-mode .paginateBtnCustom{
    color: white;
}

.paginateBtnCustom:disabled{
    color:rgb(180, 180, 180)
}

.vt-align-middle{
    vertical-align: middle;
}

.dates2{
    background: white !important;
}

.dark-mode .dates2{
    background: transparent !important;
}

.dates2::placeholder{
    color: #495057 !important;
}

.dark-mode .dates2::placeholder{
    color: white !important;
}